Shipping policy
Last Updated: August 10, 2026
At HappyPupWear.store, we want every order to arrive as smoothly as possible so you can spend less time waiting and more time enjoying new looks and adventures with your pup. This Shipping Policy explains how orders are processed, shipped, tracked, delivered, and handled when shipping issues occur.
By placing an order through HappyPupWear.store, you acknowledge and agree to the shipping practices described below.
1. Shipping Coverage
HappyPupWear.store offers shipping to eligible destinations supported through our checkout and shipping network.
Available shipping destinations may vary depending on product availability, carrier coverage, logistical restrictions, customs requirements, local regulations, or other operational considerations.
If your location is eligible for delivery, available shipping options will generally be displayed during checkout.
We reserve the right to restrict delivery to certain locations where shipping is unavailable, impractical, prohibited, or subject to limitations outside our reasonable control.
2. Shipping Costs
Any applicable shipping charges will be clearly presented during checkout before you complete your purchase.
If a promotion for free shipping is displayed on HappyPupWear.store, the promotion will apply according to the conditions communicated with that offer.
Additional fees imposed independently by customs authorities, governments, payment providers, or other third parties are not considered standard shipping charges unless expressly stated otherwise.
We will not add undisclosed standard shipping charges after an order has been completed.
3. Order Processing
Orders generally require processing before shipment.
Processing may include payment verification, inventory confirmation, order review, product preparation, packaging, labeling, and transfer to the applicable shipping carrier.
Orders placed during weekends, public holidays, promotional periods, or periods of unusually high demand may require additional processing time.
Please note that processing time and delivery time are separate.
4. Order Confirmation
After successfully placing an order, customers will generally receive an order confirmation using the email address provided during checkout.
The confirmation may include information such as your order number, products purchased, selected variants, shipping information, and payment details.
Please review your confirmation carefully.
If you notice an incorrect size, color, quantity, delivery address, or other order detail, contact us as quickly as possible at:
support@HappyPupWear.store
We will make reasonable efforts to correct errors before fulfillment begins, but changes cannot be guaranteed once an order has entered processing or shipment.
5. Estimated Delivery Times
Delivery estimates may be displayed during checkout, on product pages, or in other shipping communications.
Unless expressly guaranteed, delivery dates and transit periods should be understood as estimates.
Actual delivery time may vary depending on the destination, carrier network, customs procedures, order volume, weather conditions, public holidays, transportation disruptions, or other factors.
We recommend placing orders sufficiently in advance when products are needed for a particular event, vacation, birthday, holiday, or other date-sensitive occasion.
6. International Shipping
HappyPupWear.store may fulfill orders internationally where supported.
International orders can involve additional transportation stages and customs procedures.
Delivery time may therefore vary by country or region.
Customers are responsible for providing accurate recipient and delivery information required for successful international shipment.
Some destinations may require additional information for customs clearance or delivery.
7. Customs and Import Processing
International shipments may be reviewed by customs authorities in the destination country.
Customs processing is controlled by government agencies and is generally outside our direct control.
Customs inspections or administrative procedures can occasionally extend delivery times.
HappyPupWear.store cannot guarantee the duration of customs clearance.
Customers are responsible for complying with applicable import requirements in their jurisdiction.
8. Duties, Taxes, and Import Fees
Depending on your location, international purchases may be subject to customs duties, import taxes, value-added taxes, brokerage fees, or similar charges.
Where such amounts are collected during checkout, they will generally be shown as part of the transaction.
Where charges are imposed separately by local authorities or carriers, responsibility will be determined according to applicable law and the terms presented at checkout.
Because customs regulations vary significantly between jurisdictions, customers may wish to consult their local customs authority if they require specific information before ordering.
9. Shipping Address
Customers are responsible for entering a complete and accurate shipping address.
Before completing checkout, please verify your:
Recipient name
Street address
Apartment or unit number
City
Province or state
Postal or ZIP code
Country
Telephone number where requested
Incomplete or incorrect addresses can cause delays, failed deliveries, or returned packages.
HappyPupWear.store is not responsible for delays caused solely by inaccurate information supplied by the customer, except where otherwise required by law.
10. Address Changes
If you need to change your shipping address after placing an order, contact us immediately at support@HappyPupWear.store.
If fulfillment has not begun, we may be able to update the address.
However, once an order has been transferred to a carrier or entered an advanced fulfillment stage, we may be unable to modify its destination.
For security reasons, substantial address changes may require additional verification.
11. Tracking Information
Where tracking is available, customers may receive a tracking number or tracking link after shipment.
Tracking information may take some time to become active after the shipping label is created.
A tracking number showing no immediate movement does not necessarily mean that the parcel has not entered the shipping process.
Carrier systems may require time to scan, synchronize, and update shipment information.
12. Tracking Updates
Tracking events are generally provided by third-party shipping carriers.
HappyPupWear.store does not directly control the frequency or timing of carrier tracking updates.
It is possible for tracking to remain unchanged for several days while a parcel is moving between facilities, countries, customs checkpoints, or transportation networks.
A new scan may appear when the parcel reaches the next major facility.
13. Multiple Packages
Some orders may be shipped in more than one package.
This may occur when products are stored at different fulfillment locations, require different packaging, or are processed separately.
If an order is divided into multiple shipments, the packages may arrive on different dates.
Receiving only part of an order does not necessarily mean that the remaining products are missing.
Where available, separate tracking information may be provided for individual packages.
14. Delivery Attempts
Depending on the carrier and destination, a delivery may require someone to receive the parcel.
If the carrier cannot complete delivery, it may:
Attempt delivery again
Leave a delivery notice
Hold the parcel at a collection location
Transfer it to a local postal facility
Return it to the sender
Customers should monitor available tracking information and follow carrier instructions when necessary.
15. Packages Marked as Delivered
If tracking indicates that your package has been delivered but you cannot find it, please check carefully around the delivery location.
We recommend checking with household members, neighbors, reception areas, building management, concierge desks, mailrooms, parcel lockers, and other safe delivery locations.
Carriers may occasionally mark packages as delivered shortly before final physical delivery.
If the parcel remains missing, contact the applicable carrier where appropriate and then contact us at:
support@HappyPupWear.store
Please include your order number and relevant tracking information so we can review the situation.
16. Lost Packages
If tracking indicates that a parcel may have been lost during transit, contact our customer support team.
We may need to review carrier records or request additional information before determining the appropriate resolution.
Where a package is confirmed as lost, we will work toward an appropriate solution according to the circumstances, our policies, carrier procedures, and applicable consumer law.
A replacement or refund may be offered where appropriate.
17. Damaged Packages
We encourage customers to inspect their packages promptly after delivery.
If the external packaging or product arrives significantly damaged, photograph the parcel and product before discarding the packaging where reasonably possible.
Contact:
support@HappyPupWear.store
Include your order number, a description of the damage, and clear photographs showing the issue.
This information can help us evaluate the problem and, where appropriate, communicate with the shipping or fulfillment provider.
18. Incorrect Products
If your package arrives successfully but contains an incorrect product, color, size, or variant, please contact us promptly.
Provide your order number and photographs showing the product received.
Once the issue has been verified, we will provide instructions and an appropriate resolution according to our Return & Refund Policy and applicable law.
19. Missing Items
If an item appears to be missing from your delivery, first check whether your order was divided into multiple shipments.
You may have received separate tracking information for additional parcels.
If all packages are shown as delivered and an item is still missing, contact our customer support team.
Please provide the order number and identify the missing product.
20. Returned-to-Sender Packages
A package may be returned to the sender because of an incomplete address, incorrect address, failed delivery attempts, refusal by the recipient, failure to collect the parcel, or other delivery problems.
If tracking indicates that your package is being returned, contact us.
We will review the circumstances and advise you regarding available options.
Additional shipping charges may apply where a new shipment is requested because the original delivery failed due to incorrect information supplied by the customer, to the extent permitted by applicable law.
21. Refused Deliveries
Customers should not refuse delivery solely as a substitute for following our normal return procedure.
Refused packages can take substantially longer to return through the carrier network and may not immediately be identifiable.
If you no longer want an order that has already shipped, we recommend accepting delivery and contacting us to initiate an eligible return under our Return & Refund Policy.
22. Carrier Delays
Shipping carriers occasionally experience delays.
Possible causes include:
Severe weather
Transportation disruptions
High seasonal demand
Public holidays
Customs inspections
Regional emergencies
Incorrect delivery information
Carrier staffing limitations
Remote destination requirements
Unexpected logistical disruptions
Although we will provide reasonable assistance where possible, we cannot directly control independent carrier operations.
23. Severe Weather and Extraordinary Events
Delivery may occasionally be affected by circumstances beyond the reasonable control of HappyPupWear.store or the applicable carrier.
These may include natural disasters, severe storms, floods, wildfires, transportation interruptions, government restrictions, border disruptions, public emergencies, labor disruptions, or other extraordinary events.
We will make reasonable efforts to assist affected customers while recognizing that delivery schedules may need to change.
24. Holiday Shipping
Order and shipping volumes can increase significantly around major holidays and promotional periods.
Carrier networks may also operate on reduced schedules during public holidays.
Customers purchasing gifts, seasonal pet apparel, vacation items, or products required for a particular event should order sufficiently early.
Estimated delivery periods should not be treated as guaranteed arrival dates unless an express guarantee has been provided.
25. Product Availability and Shipping
A product being displayed on HappyPupWear.store does not guarantee unlimited inventory.
Occasionally, an inventory discrepancy may be discovered after an order is placed.
If we cannot fulfill an item, we may contact you to discuss available options or issue an applicable refund.
We will not intentionally substitute a materially different product without customer authorization.
26. Order Modifications
Once an order enters fulfillment, changes to product sizes, colors, quantities, or styles may no longer be possible.
If you need to make a change, contact us immediately.
If modification is no longer possible, you may need to receive the order and follow our Return & Refund Policy where the product qualifies for return.
27. Order Cancellation
Cancellation requests should be submitted as quickly as possible.
We will attempt to cancel an order before fulfillment where reasonably possible.
Once an order has been packed, transferred, or shipped, cancellation may no longer be available.
In that situation, an eligible customer may request a return after delivery according to our Return & Refund Policy.
28. Pet Apparel and Sizing
Shipping the correct size depends on the size selected by the customer during checkout.
Please review each product's sizing information carefully.
Pet clothing sizes are not universally standardized.
For best results, measure your dog's chest, neck, and back according to the applicable size guide.
If you receive the size you ordered but determine that it does not fit your pet, please refer to our Return & Refund Policy for applicable return options.
29. Changes to Shipping Services
HappyPupWear.store may change carriers, shipping methods, fulfillment arrangements, or logistics providers as our store develops.
We may select an appropriate shipping service based on the destination, parcel dimensions, product type, carrier availability, and operational considerations.
Such changes will not remove consumer rights or obligations that cannot legally be excluded.
30. Delivery Responsibility
We work to ensure orders are properly prepared and transferred into the delivery network.
Customers are responsible for providing accurate delivery information and making reasonable arrangements to receive or collect their packages.
Responsibility for loss, damage, or delivery issues will be determined according to applicable law, carrier procedures, the circumstances of the shipment, and our applicable policies.
31. Fraudulent Shipping Claims
HappyPupWear.store reserves the right to investigate suspected fraudulent or abusive claims involving delivery.
This may include intentionally false non-delivery claims, manipulated tracking information, repeated fraudulent refund requests, or other misuse.
We may review tracking records, delivery confirmation, customer communications, fulfillment records, and other relevant information when investigating a claim.
Nothing in this provision limits legitimate consumer rights.
32. Returns Are Separate From Shipping
Our Shipping Policy governs the movement and delivery of your original purchase.
If you wish to return an eligible product after receiving it, please follow our separate Return & Refund Policy.
Customers should not independently mail products to our business address unless instructed to do so by our customer support team.
The correct return destination may differ from our business contact address.
33. Consumer Protection Rights
This Shipping Policy does not eliminate or reduce any mandatory consumer rights available under applicable law.
Depending on your jurisdiction, you may have statutory rights concerning delivery, damaged products, undelivered purchases, refunds, cancellations, or other ecommerce matters.
Where a mandatory legal requirement conflicts with this policy, the applicable mandatory law will prevail.
34. Policy Updates
HappyPupWear.store may update this Shipping Policy periodically.
Changes may be made to reflect new shipping services, carriers, operational practices, regulatory requirements, geographic coverage, or improvements to our customer experience.
The most current version will be published on HappyPupWear.store together with the applicable “Last Updated” date.
35. Contact HappyPupWear.store
If you have questions about shipping, tracking, delivery, a missing parcel, an incorrect address, or an order that has not arrived as expected, please contact us.
HappyPupWear.store
2316 Rue Duvernay
Montréal, QC H3J 2X1
Canada
Email: support@HappyPupWear.store
Phone: (416) 398-3500
When contacting us about an existing purchase, please include your order number whenever possible. This helps our team identify your order and assist you more efficiently.
At HappyPupWear.store, our goal is to make every part of your shopping experience feel easy and dependable—from finding the perfect colorful outfit to seeing it arrive at your door ready for your pup's next sunny adventure.
HappyPupWear.store – Bright Styles for Happy Pups.