Contact
We'd Love to Hear From You
Questions about your order? Need help understanding a size chart? Wondering where your package is? Or just need more information about one of our products?
The HappyPupWear customer support team is here to help.
We want your experience with us to feel as easy and cheerful as the products we offer.
Contact Information
HappyPupWear.store
2316 Rue Duvernay
Montréal, QC H3J 2X1
Canada
Email:
support@HappyPupWear.store
Phone:
(416) 398-3500
Customer Support
For most inquiries, we recommend contacting us by email at:
support@HappyPupWear.store
Email allows you to provide all relevant information in one place and makes it easier for our team to review your request accurately.
If your question concerns an existing purchase, please include your order number in your message.
Order Questions
If you have questions about an existing order, please send us:
Your full name
Your order number
The email address used during checkout
A brief explanation of your question
The product involved, if applicable
This information helps us locate your order and understand your request more efficiently.
Need Help With Sizing?
Finding the right size can make all the difference when shopping for pet apparel.
If you're unsure which size to choose, please review the size chart on the applicable product page and measure your pet carefully.
Depending on the product, we recommend checking:
Chest circumference
Neck circumference
Back length
Approximate weight
Remember that pet clothing sizes can vary between products. Choosing based on actual measurements is generally more reliable than selecting a size based only on breed.
Shipping & Tracking
For questions regarding:
Order processing
Shipping status
Tracking information
Delivery delays
Incorrect shipping addresses
Missing packages
Packages marked as delivered
Please contact:
support@HappyPupWear.store
Include your order number and tracking information, if available.
Returns & Refunds
Need to return an eligible product?
Please contact us before sending anything back.
Email: support@HappyPupWear.store
Include your order number, the product you would like to return, and a short explanation of your request.
If your return is approved, our team will provide the appropriate instructions.
Please do not automatically send returns to our business contact address. The correct return destination may differ depending on the order and product.
Damaged or Incorrect Items
If something arrived damaged, defective, or different from what you ordered, we want to know.
Please email us and include:
Your order number
A description of the issue
Photographs of the product
Photographs of the packaging where relevant
If you received the wrong item, please also provide a photograph clearly showing the product you received.
Keep the product and packaging until our team has reviewed your request.
Order Changes & Cancellations
Need to change something?
Contact us as soon as possible.
If your order has not yet entered fulfillment, we may be able to help modify or cancel it.
However, orders can move into processing quickly, so we cannot guarantee changes or cancellations after an order has been submitted.
If the order has already shipped, our standard return procedures may apply after delivery.
Product Questions
Have a question about one of our colorful pup outfits?
We're happy to help with available product information, including:
Materials
Sizing
Colors
Design
General fit information
Product features
Intended use
Care information where available
Please include the product name or other identifying information so we know exactly which item you're asking about.
Water Safety Questions
If you're contacting us about one of our flotation-assistance products, please remember that pet life jackets and flotation vests are intended to assist with buoyancy.
They do not eliminate drowning risk and should never replace responsible supervision.
Always supervise your dog closely around water.
For questions about whether swimming or another activity is medically appropriate for your pet, please consult a qualified veterinarian.
Business Address
Our business contact address is:
HappyPupWear.store
2316 Rue Duvernay
Montréal, QC H3J 2X1
Canada
Please note that this address should not automatically be used as a return address.
Always contact customer support before returning merchandise so we can provide the correct instructions for your order.
A Little Sunshine in Every Conversation
HappyPupWear is built around the idea that shopping for your pup should be cheerful, uncomplicated, and fun.
But when you need help, we also want communication to be clear and professional.
So whether you're trying to find the right summer outfit, checking on an order, or solving an issue after delivery, don't hesitate to reach out.
We're here to help make your HappyPupWear experience a happy one.
HappyPupWear
Bright Styles for Happy Pups. ☀️🐾